+20
Years at AKQA and Studio.One
7×
Nike & Jordan Brand revenue growth

Hello, I'm Jon Freshwater.

I run the business behind great creative, and build the AI that makes it run faster.

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About me

Twenty years owning Fortune 500 relationships for Nike and Jordan Brand, IBM, Visa and Google. I lead the teams that make the work, set up the systems that keep it on budget, and build my own tools to take the busywork out.

Head of Client Services · AKQA SF
$50M

Total portfolio I was responsible for, across 25+ accounts, with a team of 10.

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$1.5M to $6.75M in one year. Portfolio growth across IBM, iFIT and others, at a 47% gross margin.

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2,000+ designers worldwide work from the IBM Watson guidelines my team built.

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Cannes Gold, One Show Gold, Grand Clio, LIA Gold, Andy Gold for The Last Shot alone.

Selected work

Work I led

On each of these I owned the client relationship and led the team that did the work: strategy, creative, production and technology.

Tools I built

I build the AI my teams actually use.

Mostly with Claude and Claude Code. Each tool took a slow, manual part of agency life and made it fast enough to stop being a bottleneck.

SOW and estimate generator

Turns scoping inputs into a client-ready statement of work and costed estimate. Now the team's default for every new scope.

4–6 hours~10 min
Claude skills

AI site auditor

Reviews a website across 12 categories, from accessibility and performance to user journeys and content.

2–4 daysMinutes
Claude · 12-category rubric

Studio BI dashboard

One view for leadership of revenue and projections, P&L, cash flow, client satisfaction and team status.

Leadership dashboard

Creative review system

Scores work against the client brief on six criteria and tracks feedback across rounds, before the client sees it.

Claude · six-point brief rubric
Independent project

AI strength-coaching app

A personal coaching app that writes training blocks from logged performance history. Sole product owner; directed the build end to end with Claude Code across 150+ shipped issues.

React · TypeScript · Supabase · Anthropic API · Whisper
Experience

Twenty years running the business of breakthrough work

Partner · Studio.One

2025 – Present

Run client services, new business and studio operations. Secured $1.5M in new business in under a year; lead a $1.1M portfolio across 10 engagements.

New businessAI ops

Director, Client Services · AKQA SF

2023 – 2025 · Exec team

Department head for Client Services, responsible for a $50M portfolio across 25+ accounts. Clients included CoreWeave, Replit, IBM and D-Wave. Led a team of 10.

LeadershipBrand

Client Partner · AKQA SF

2021 – 2023

Led a 30-person team and an $8M portfolio across IBM, iFIT, NordicTrack, SentinelOne, Culligan and Enphase. Grew it from $1.5M to $6.75M in a year.

GrowthP&L

Senior Client Director · AKQA SF

2017 – 2021

Delivery for IBM, the World Food Programme, Novo and The Weather Channel, with budgets over $6M.

Brand systemsProduction

Client Director · AKQA SF

2014 – 2017

Activations, launches and campaigns for Nike, Jordan Brand and Google. Grew Nike and Jordan Brand from $1M to $7M a year.

AccountsActivation

Account Supervisor · AKQA SF

2011 – 2014

Integrated campaigns for Visa Prepaid and Visa Signature, with brand tracking studies tying creative to affinity and awareness.

PaymentsResearch

Account Executive – Senior Account Manager · AKQA London

2006 – 2011

Global campaigns and platforms for Unilever, Xbox, Heineken and VW, including Heineken.com across 70+ markets.

GlobalPlatforms
Recognition

Clients and awards

NikeJordan BrandGoogleIBMVisaCoreWeaveGoFundMeSun Day RedLionsgatePagerDutySentinelOneNordicTrackHeinekenXboxUnileverVirgin

BA (First Class), Design Management, Surrey Institute of Art and Design.

Cannes LionsGold · The Last Shot
The One ShowGold · The Last Shot
Clio AwardsGrand + Gold · The Last Shot
LIAGold · The Last Shot
Andy AwardsGold · The Last Shot
German Design AwardMuseum of the Unseen · IBM
FWASite of the Day · IBM Watson Health
Jon Freshwater Contact

Got a big relationship to grow? Let's talk.

I'm easiest to reach by email or on LinkedIn.

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